Going the Virtual Way for Training Patient Counsellors

Virtual Training on Patient Counselling is a series of live, hands-on interactive sessions designed to build capacity of patient counsellors in various subspecialties. Kenneth Youngstein, CEO, Biocom Ltd., graciously extended his expertise for the regional training sessions across India

Northeast India | September 4, 11, 17 and 25

The third virtual training was organized in partnership with Sri Sankaradeva Nethralaya and four other partner hospitals based in Guwahati, Manipur, Meghalaya and Arunachal Pradesh. 18 participants attended the training, with expert sharing from five counselling experts and three ophthalmologists for clinical information on eye conditions.

East India | July 27-30

Orbis, in partnership with VMA Netra Niramay Niketan, trained 20 patient counsellors from 5 hospitals in West Bengal, Bihar, Chhattisgarh and Odisha. The four-day training included in-depth discussions on both the clinical and counselling aspects of Cataract, Glaucoma and Pediatric, driven by five counselling and three clinical experts. The training involved numerous hands-on sessions, with participants practicing four key skillsets explained during the training – building rapport and opening the dialogue, gathering information, explanation and planning, and closing the counselling. During all practice sessions, the counselling experts were involved to give individual feedback and inputs to each participating counsellor.

West India | June 01-04, 2021

Orbis, in close coordination with HV Desai Eye Institute and Kenneth Youngstein, CEO, Biocom Ltd., organized a four-day virtual training in patient counselling, engaging five partner hospitals from Maharashtra and Gujarat. The training sessions engaged 17 counsellors through enriching discussions and numerous practical sessions around basics of patient counselling, stages of counselling, introduction to Eye Book and its usage, cataract counselling, glaucoma counselling, retina counselling, pediatric counselling and oculoplasty counselling.


Host Hospitals

in India


Participating Hospitals

(pre-COVID image)




Patient Counsellor, Sri Sankaradeva Nethralaya

It was real­ly great to be a part of Orbis Indi­an vir­tu­al train­ing which I have attend in the month of September’21. A big thank you to all the high­ly moti­vat­ed and enthu­si­as­tic team and I shall for­ev­er car­ry the expe­ri­ence. Such dif­fer­ent coun­selling tricks and tips I got to learn from var­i­ous depart­ments (pae­di­atric, cataract and glau­co­ma). Last­ly, I would like to men­tion about the Eye Book’ which is avail­able in var­i­ous lan­guages. It’s a great tool for patient coun­sel­lors. Thank you all once again

Dr. Indu Arneja

Founder, Indian Institute of Healthcare Communication and Counselling Expert at the Virtual Training

I have been work­ing with Orbis India team on Patient com­mu­ni­ca­tion in oph­thalmic prac­tice for the last cou­ple of months. I am impressed with how they metic­u­lous­ly teach com­mu­ni­ca­tion and coun­sel­ing skills to optometrists and patient coun­selors. Irre­spec­tive of the audience’s lan­guage, expe­ri­ence, or readi­ness, the team is con­tin­u­ous­ly striv­ing to make the pro­gram bet­ter and accom­mo­date and address var­i­ous chal­lenges in train­ing. Their readi­ness to revise, remod­el and rework the con­tent, strate­gies, and approach is worth prais­ing. Work­ing with Orbis India and Ken­neth Young­stein has been a rich expe­ri­ence. I find them very will­ing and forth­com­ing to the ideas or solu­tions I sug­gest. This gives me immense sat­is­fac­tion in col­lab­o­rat­ing with them and giv­ing my 100%. I wish them good luck and great success!

Meet Our Team of Experts and Speakers

Dr. Anuprita Gandhi Bhatt, Cataract Surgeon and Medical Retina Specialist, HV Desai Eye Hospital

Ms. Arti Saini, Senior Counsellor, Dr. Shroff’s Charity Eye Hospital

Dr. Deeksha Thorat, MBBS DNB (3rd year resident), Ophthalmology, Drashti Netralaya

Dr. Indu Arneja, Founder, Indian Institute of Healthcare Communication

Mr. Kenneth Youngstein, CEO, Biocom Ltd.

Dr. Priyanka Vora Bapat, Consultant, Pediatric Ophthalmology and Strabismus, Lotus eye Hospital

Mr. Ram Karan Tripathi, Optometry Head and OPD Manager, Sadguru Netra Chikitsalaya

Mr. Santanu Sautya, Optometrist, VMA Netra Niramay Niketan

Dr. Sarang Lambat, Consultant, Vitreo-Retinal Services, Suraj Eye Institute

Ms. Sunita Arora, Senior Program Manager, Dr. Shroff’s Charity Eye Hospital

Ms. Vaishali Fernandes, Counsellor, HV Desai Eye Hospital

Dr. Vidya Chelerkar, Glaucoma Consultant, HV Desai Eye Hospital

Ms. Zeenie Sharma, Deputy Manager, Patient Care, Dr. Shroff’s Charity Eye Hospital


speakers and experts



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What Next?

Orbis, in collaboration with its partner hospitals, will be organizing multiple virtual training sessions on patient counselling this year, reaching out to counsellors in India and Nepal.

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